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Regulatory and Compliance

Payment Services Directive (PSD)
  • Framework Contract for Payment Services

English   Greek

  • Informative Leaflet – Your rights when making payments in Europe 
English   Greek
Foreign Accounts Tax Compliance Act (FATCA)
  •      FATCA FAQs
Common Reporting Standard (CRS)
  • AEOI Commitments
  • OECD - Exchange of Tax Information
  • OECD - Automatic Exchange Portal
  • MiFID Pre-Contractual Information
  • Guide to Investing by ESMA
SEPA Payments
Disclosures in accordance with the Directive of Loan Impairment and Provisioning Procedures
  • Complaint form

Terms and Conditions Documents

  • Terms and Conditions of Use of the Cards
English   Greek
  • Terms and Conditions of eBanking Service

English   Greek

  • Terms and Conditions – Account Opening

English   Greek


Interest Rates

  • Lending Interest Rates 


Deposit Guarantee Scheme

  • Informative Leaflet on the Deposit Guarantee Scheme – Individuals and Legal Entities
English   Greek


Special Contribution for the Defence

Related documents for Individuals
  • Declaration for Exemption of an Individual from the Deduction of Special Defence Contribution on interest 
Related documents for Legal Entities
  • Declaration for Exemption of a Company from the Deduction of Special Defence Contribution on interest 

Banking Codes of the Association of Cyprus Banks

  • Account opening informational paper
  •  Code of Conduct - Borrowers in financial difficulties
  • Code of Conduct - Housing Credit
  • Code of Conduct between Banks and SMEs
  • Loan origination and review of existing loans processes
  • Κώδικας Τραπεζικής Δεοντολογίας
Κώδικας μεταφοράς προσωπικού λογαριασμού μεταξύ Τραπεζών
  • Κώδικας (ΕΛ)
  • Κώδικας ενημερωτικό φυλλάδιο (ΕΛ)
  • Code Informative Leaflet (ENG)


Bank Charges and Commissions

Charges and commissions Visit
Fee Information Document
  • Fee Information Document - Current Account
English  Greek
  • Fee Information Document - Saving Account
English  Greek



Working Hours  Visit
Bank Holidays Visit
Cut-off times for Incoming and Outgoing Funds Transfers Open