Resources

Regulatory and Compliance
Payment Services Directive (PSD)
Framework Contract for Payment Services (currently in effect for existing clients)	English Greek
Framework Contract for Payment Services (with immediate effect for new clients and effective as of 22/09/2019 for existing clients)	English Greek
Foreign Accounts Tax Compliance Act (FATCA)
FATCA FAQs	Open
Common Reporting Standard (CRS)	Visit
AEOI Commitments	Open
OECD - Exchange of Tax Information	Open
OECD - Automatic Exchange Portal	Visit
MiFID
MiFID Pre-Contractual Information	Open
Guide to Investing by ESMA	Visit
SEPA Payments
Disclosures in accordance with the Directive of Loan Impairment and Provisioning Procedures
Complaints	Visit
Complaint form	English Greek

Interest Rates
Lending Interest Rates	Visit

Deposit Guarantee Scheme
Informative Leaflet on the Deposit Guarantee Scheme - Individuals	English Greek
Informative Leaflet on the Deposit Guarantee Scheme - Legal Entities	English Greek

Special Contribution for the Defence
Related documents for Individuals
Declaration for Exemption of an Individual from the Deduction of Special Defence Contribution on interest	English Greek
Related documents for Legal Entities
Declaration for Exemption of a Company from the Deduction of Special Defence Contribution on interest	English Greek

Application Forms
Application forms for e-statements
e-statement application for Individuals	Open
e-statement application for Individuals – Joint accounts	Open
e-statement application for Legal Entities	English Greek
Application forms for access to the e-banking system
E-Banking Related Documents for Individuals:
e-banking application for Individuals	English Greek
e-banking application for Individuals for the Appointment of an Authorised User	English Greek
Acknowledgement for the Collection of Activation PIN or Hard Token	English Greek
Individuals Application for Amendment or Cancellation	English Greek
eBanking application for amendment of Services for an Authorised User	English Greek
E-Banking Related Documents for Legal Entities:
e-banking application for Legal Entities	English Greek
e-banking multiple signatures schemes for Legal Entities	English Greek
Acknowledgement for the Collection of Activation PIN or Hard Token	English Greek
Legal Entities Application for Amendment or Cancellation	English Greek
Client instructions
Application for funds transfers to other Banks	Open
Application for internal transfers	Open
Application for the creation or renewal of fixed-term deposit	Open
Application for providing authorisation to third party for cash withdrawal	Open
Cheque Book Facilities
Cheque Book Order Forms for Individuals	English Greek
Cheque Book Order Forms for Legal Entities	English Greek
Cheque Stop Payment Instructions	Open

Banking Codes of the association of Cyprus Banks
Account opening informational paper	Open
Code of Conduct - Borrowers in financial difficulties	Open
Code of Conduct - Housing Credit	Open
Code of Conduct between Banks and SMEs	Open
Loan origination and review of existing loans processes	Open
Κώδικας μεταφοράς προσωπικού λογαριασμού μεταξύ Τραπεζών	Open
Κώδικας Τραπεζικής Δεοντολογίας	Open

Bank Charges and Commissions
Charges and commissions	Visit
Fee Information Document
Fee Information Document - Current Account	English Greek
Fee Information Document - Saving Account	English Greek

Other
Working Hours	Visit
Bank Holidays	Visit
Cut-off times for Incoming and Outgoing Funds Transfers	Open

Corporate Banking